Privacy Policy

RecRivals, Inc.

• Support Email: admin@recrivals.com
• Website: https://www.recrivals.com
• Jurisdiction: Governed by laws of Canada and United States

Personal Information You Provide

When you register and use RecRivals, you may provide:

• Account Information: Full name, email address, phone number, date of birth, password
• Profile Information: Profile photo, skill level, preferred positions, playing experience
• Location Data: Current location (when you enable location services) to find nearby games
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Data: Messages sent through our in-app messaging system, support requests
• Game Participation: Games joined, leagues enrolled in, attendance history, ratings and reviews

Information Collected Automatically

When you use RecRivals, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: App interactions, features used, time spent, crash logs, performance data
• Location Data: GPS coordinates, Wi-Fi network information (when location services are enabled)
• Log Data: IP address, browser type, access times, pages viewed

Information from Third Parties

• Social Media: If you connect social accounts (Facebook, Google, Apple), we receive profile information you authorize
• Game Organizers: Information shared by independent game organizers when you join their games
• Payment Processors: Transaction confirmations and payment status updates

We use your personal information for the following purposes:

Service Provision (Contract Performance)

• Create and manage your player account
• Connect you with soccer games and leagues in your area
• Process game bookings and league registrations
• Facilitate secure payments and refunds
• Provide real-time game updates and notifications
• Enable in-app messaging between players and organizers

Communication (Contract Performance & Legitimate Interest)

• Send transactional notifications about bookings, cancellations, and game updates
• Provide customer support and respond to inquiries
• Send important service announcements and security alerts
• Share promotional content about new features and games (with consent)

Service Improvement (Legitimate Interest)

• Analyze usage patterns to enhance app functionality
• Develop new features and expand to additional sports
• Ensure platform security and prevent fraud
• Conduct research and analytics to improve user experience

Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent illegal activities
• Protect the rights, property, and safety of RecRivals, users, and others

We do not sell your personal information. We may share your information in these situations:

With Game Organizers

When you join a game, we share necessary information (name, contact details, skill level) with the organizer to facilitate game coordination. Independent organizers are not RecRivals employees and must use this information solely for game organization.

With Other Players

Your profile information (name, photo, skill level) may be visible to other players in games and leagues you join. You control what information appears in your public profile.

With Service Providers

We share information with trusted third parties who help operate our Service:

• Payment Processing: Stripe, PayPal, and other secure payment providers
• Cloud Storage: AWS, Google Cloud for data hosting and backup
• Analytics: Google Analytics, Firebase for usage analysis
• Communication: Email and SMS service providers for notifications
• Customer Support: Help desk platforms for support ticket management

For Legal Reasons

We may disclose information when required by law, court order, or government request, or to protect the rights and safety of RecRivals, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with prior notice to users.

Transactional Messages

When you book games or join leagues, you’ll receive important SMS and email notifications about:

• Game confirmations and reminders
• Cancellations and schedule changes
• League updates and standings
• Payment confirmations and receipts

These transactional messages are essential for service delivery and cannot be opted out of while using RecRivals.

Marketing Communications

With your consent, we may send promotional emails about:

• New games and leagues in your area
• Special offers and discounts
• New features and sports additions
• Community events and tournaments

Opt-out Options:

• SMS: Reply “STOP” to any message
• Email: Click “Unsubscribe” in email footer
• Push Notifications: Disable in your device settings or app preferences

Message and data rates may apply. Message frequency varies.

We retain your personal information for as long as necessary to:

• Maintain your active account and provide services
• Meet legal requirements and resolve disputes
• Prevent fraud and ensure platform security

Specific Retention Periods:

• Account Data: Until you delete your account or request deletion
• Game History: 7 years for tax and legal compliance
• Communication Records: 3 years for support and legal purposes
• Usage Analytics: Aggregated data may be retained indefinitely
• Location Data: Deleted after 30 days unless needed for active bookings

When you delete your account, we will remove or anonymize your personal information within 30 days, except where retention is required by law.

Depending on your location, you may have the following rights:

Access and Portability

• Request a copy of the personal information we hold about you
• Download your data in a portable format

Correction and Updates

• Update incorrect or incomplete information in your account settings
• Request correction of inaccurate data

Deletion (“Right to be Forgotten”)

• Delete your account and associated personal information
• Request deletion of specific data categories

Restriction and Objection

• Limit how we process your information
• Object to processing based on legitimate interests
• Withdraw consent for marketing communications

Data Portability

• Transfer your data to another service provider

To exercise these rights:

• Use account settings for basic updates and deletions
• Contact contact@recrivals.com for complex requests
• Response time: 30 days for most requests

RecRivals is designed for users 13 years and older. We do not knowingly collect personal information from children under 13. Users between 13-17 should have parental consent before using our Service.

If we discover we have collected information from a child under 13, we will delete it immediately. Parents who believe their child has provided information to us should contact support@recrivals.com.

Location services are essential for finding nearby games. We collect location data when you:

• Search for games in your area
• Check in at game venues
• Enable location-based notifications

Location Data Usage:

• Match you with nearby games and facilities
• Provide directions to game venues
• Send location-relevant game recommendations
• Improve our venue database and game suggestions

Your Controls:

• Enable/disable location services in device settings
• Control location sharing in app privacy settings
• Note: Disabling location may limit core app functionality

We implement industry-standard security measures to protect your information:

Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and penetration testing
• Secure payment processing through PCI-compliant providers

Access Controls

• Employee access limited to business necessity
• Multi-factor authentication for admin accounts
• Regular security training for staff
• Incident response procedures

Physical Security

• Secure data centers with restricted access
• Environmental monitoring and backup power
• Redundant data storage and disaster recovery

While we implement strong security measures, no system is completely secure. Use strong passwords and report suspicious activity immediately.

Cookies used by the Toronto Soccer League website

The Toronto Soccer League website (this site) uses a small number of cookies and similar browser storage. Analytics and marketing cookies donotload until you grant consent through the Cookie Settings dialog described below. If you never grant consent, no analytics cookies are set — Google’s Consent Mode v2 may still receive cookieless pings that do not identify you.

Essential (always on)

• Session and preference storage used to keep the site working — for example, remembering which league category you last filtered to.

Analytics (only after consent)

• Google Analytics 4, delivered through Google Tag Manager. Used for aggregate reporting on which pages load, which leagues get clicked, and how mobile vs. desktop visitors reach us. See the event list below.

Marketing (only after consent)

• If enabled, Google Ads measurement to attribute paid-media clicks to registrations that begin on this site and complete on the RecRivals registration platform.

What is measured on this website

When you consent to analytics, this site sends the following event categories to Google Analytics 4. No form field values, phone numbers, email addresses, payment information, or names are ever sent.

• Page views— one event per page you view, including URL, page title, and a coarse page type (e.g. “home”, “landing_mens”, “help_faq”).
• League discovery — which lists of leagues you see, which filter you choose (All / Mens / Coed), and which league card you click.
• Registration intent — the moment you tap Team Signup or Solo Signup on a league card. This records which league you chose and the listed price, and marks that you are heading over to the RecRivals platform to complete registration.
• Account intent — the moment you tap Login or a Login link on this site. The confirmed login itself happens on the RecRivals platform (see the third-party note below).
• App-download intent— clicks on “Download the App” buttons and on the App Store and Google Play badges.
• Contact intent — clicks on phone (tel:) and email (mailto:) links. The phone number and email address themselves are never transmitted as analytics parameters — only the fact that a contact link was clicked and roughly where on the site.
• Newsletter signup — sent only after a successful signup is confirmed by the mailing-list provider. The email address you enter is never sent to Analytics.

Cross-domain measurement

The Toronto Soccer League website (torontosoccer.ca andtsl.recrivals.com) and the RecRivals platform (recrivals.com, www.recrivals.com) are configured as a single measured surface. If you consent to analytics, an identifier may be preserved on your device so an outbound click from the Toronto Soccer League site to the RecRivals registration flow is not counted as a new session. This identifier is Google’s standard measurement identifier (the _ga cookie / _gl URL parameter); it is not tied to your name, email, or payment information.

What is NEVER sent to Analytics

• Contents of any form field on this site (contact form, newsletter email).
• Phone numbers or email addresses of any kind.
• Payment card numbers, expiry dates, CVV/CVC, or any other payment details.
• Names, addresses, dates of birth, or other personal identifiers.

Reopening Cookie Settings

You can change your consent choice at any time by opening theCookie Settings link in the site footer. The link reopens the cookie preferences dialog served by the shared RecRivals platform on this site. You can also clear cookies for this site in your browser settings; the next page load will treat you as a new visitor and present the default state (all optional categories denied) until you make a new choice.

Third-party responsibility (RecRivals)

Registration, sign-in, account management, and payment happen on the RecRivals platform — not on this website. Any analytics recorded during those steps (including confirmed login, account creation, checkout, and confirmed purchase events) is set by RecRivals under RecRivals’ own privacy practices. The Toronto Soccer League website records only that you clicked a link that took you there.

Your information may be processed and stored in countries outside your residence, including the United States and Canada. We ensure appropriate safeguards are in place for international transfers:

• Adequacy Decisions: Transfers to countries with adequate data protection
• Standard Contractual Clauses: EU-approved contracts for international transfers
• Privacy Shield Certification: For US-based service providers (where applicable)
• Binding Corporate Rules: Internal policies for multinational service providers

California residents have additional rights under the California Consumer Privacy Act:

Right to Know

• Categories of personal information collected
• Sources of personal information
• Business purposes for collection
• Third parties who receive your information

Right to Delete

Request deletion of personal information we’ve collected, subject to certain exceptions.

Right to Opt-Out

We do not sell personal information, but you can opt out of targeted advertising.

Right to Non-Discrimination

We won’t discriminate against you for exercising your privacy rights.

To Exercise California Rights:

• Email: contact@recrivals.com
• Include “California Privacy Request” in subject line
• Response time: 45 days

For Canadian users, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA):

Collection Limitation

We collect only information necessary for identified purposes.

Purpose Specification

We clearly state why we collect your information.

Consent

We obtain meaningful consent for collection and use.

Use Limitation

We use information only for stated purposes or compatible uses.

Access and Correction

You can access and correct your personal information.

Privacy Officer Contact:

• Email: contact@recrivals.com
• Response time: 30 days for access requests

RecRivals may contain links to external websites, social media platforms, or integrated services not operated by us. We are not responsible for the privacy practices of these third parties. Review their privacy policies before sharing information.

Third-Party Services We Use:

• Google Maps: For venue locations and directions
• Social Media: For account creation and sharing
• Payment Processors: For secure transaction processing
• Analytics Providers: For usage statistics and improvements

In the unlikely event of a data breach affecting your personal information:

Our Response

• Immediate containment and investigation
• Assessment of compromised data and affected users
• Notification to relevant authorities within 72 hours
• Implementation of additional security measures

User Notification

• Direct notification to affected users within 72 hours
• Clear explanation of compromised information
• Steps being taken to address the breach
• Recommended actions for affected users

Ongoing Communication

• Regular updates on investigation progress
• Final report when investigation concludes
• Implementation of additional protections

We may update this Privacy Policy to reflect:

• Changes in our data practices
• New features or services
• Legal or regulatory requirements
• User feedback and improvements

Notification Process

• Minor Changes: Updated policy posted with new date
• Major Changes: Email notification to registered users
• Material Changes: In-app notification and consent request

Your Options

• Review changes and continue using the Service
• Contact us with questions or concerns
• Discontinue use if you disagree with changes

For privacy-related questions, concerns, or requests:

RecRivals Privacy Team

• Email: admin@recrivals.com
• Website: www.recrivals.com/privacy_policy
• Phone: (647) 493-5035

Response Times:

• General inquiries: 3-5 business days
• Privacy rights requests: 30 days
• Data breach concerns: 24 hours

Mailing Address:

This Privacy Policy is effective as of the date listed above. By using RecRivals, you acknowledge that you have read and understand this policy and agree to its terms.